Managed Services
Managed Integration Services – Monitoring & Ongoing Support
Enterprise AI-powered integration and managed workflow services. Canadian-based. We monitor, optimize, and evolve your integration workflows to maximize reliability, performance, and ROI.
Comprehensive Monitoring & Support
We don't just watch your integrations—we actively manage their health and performance.
24/7 Integration Health Monitoring
Real-time monitoring of all integration workflows, success rates, error patterns, and performance metrics. Alerts for anomalies before they become issues.
Proactive Issue Detection
Identify performance degradation, bottlenecks, and error trends in your integration workflows. We catch problems early so you never experience surprises.
Integration Performance Optimization
Analyze execution times, identify slow data transformations, optimize integration workflow logic. Faster integrations mean happier users.
System Change Impact Analysis
When your systems change, we assess integration impact and make necessary adjustments. You handle your systems; we handle integration compatibility.
What's Included
Always-On Integration Support
Our support goes beyond reactive issue resolution. We continuously monitor, optimize, and evolve your integration program to deliver increasing value.
- Real-Time Monitoring
24/7 dashboard monitoring with alert configuration tailored to your business needs.
- Monthly Performance Reviews
Detailed reports on success rates, performance, cost, and optimization opportunities.
- Quarterly Architecture Reviews
Assess whether integrations still align with your business needs. Recommend enhancements.
- Priority Incident Response
When issues occur, get immediate attention from experienced architects, not first-tier support.
- Performance Tuning
Ongoing optimization of workflow logic, data transformations, and error handling.
- Evolution Support
When systems change or new integration needs emerge, we adapt your workflows seamlessly.
Response Time
Critical: 1 hour
High: 4 hours | Standard: 1 business day
Support Channels
Email, Phone, Slack
Direct access to your architect
Included Hours
40 hours/month
Monitoring, reviews, optimizations
SLA Commitment
99.9% Availability
Industry-leading uptime guarantee
Real Results from Ongoing Support
45%
Average Performance Improvement
Optimized workflows execute faster, reducing latency and system load.
99.9%
Success Rate
Proactive monitoring ensures integrations complete successfully, even under load.
30%
Cost Reduction
Optimized workflows consume fewer resources, reducing operational costs.
Zero
Unexpected Downtime
Monitoring catches issues before they impact your business operations.
4 hours
Average MTTR
Mean Time to Resolution when issues do occur. Fastest in the industry.
100%
System Change Compatibility
When you update systems, we ensure integrations keep working seamlessly.
Start Support Now or Later?
We recommend starting ongoing optimization immediately when you deploy integrations. But you can add support anytime you're ready.
- Perfect post-deployment to ensure smooth operations
- Add to production environments immediately
- Upgrade from self-managed to professional support
- Start monitoring and optimization at any time
- No setup fees—activate whenever you're ready
- Retroactive analysis available if you add later
- Flexible engagement—monthly or long-term
- Scales with your integration program growth
Keep Your Integration Workflows Running Perfectly
Let's set up proactive monitoring and optimization for your integration program.